2" Heavy Duty Ratchet Strap with J Hooks | 2,200 lb WLL - 6,600 lb MBS

We are committed to customer satisfaction and product integrity. Our refund and replacement policy is designed to ensure fair resolution in the event of a product issue, incorrect order, or change of mind.

1. Defective, Incorrect, or Damaged Items

If you receive a product that is defective, damaged, or not the item you ordered, you are eligible for a full replacement at no additional cost. You may:

• Request an exchange for the correct item, or
• Request an exchange for a different item and pay any applicable price difference

All shipping costs associated with these exchanges will be covered by Dawnerz.

2. Unwanted or Incorrect Orders (Customer Error)

If you placed an order in error or no longer wish to keep the product:

• You may request a full refund with no restocking fee
• You may opt to exchange the item for another product and pay the price difference

In these cases, all shipping costs are the customer's responsibility.

3. Change of Mind (Non-Defective Product)

If the product is not defective but you have changed your mind:

• A full refund may be requested
• Alternatively, you may exchange the item for another and pay the price difference

Returned items must be shipped at the customer's expense.

NON-REFUNDABLE ITEMS

Refunds and replacements are not available for:

• Products not returned in original, new, and saleable condition, including items that are altered, worn, damaged, or missing their sewn-in serial number tags
• Items with opened, damaged, or missing original packaging
• Products that show signs of use, except where warranty coverage applies
• Items sold as "used" or "open box"
• Returns submitted without proof of purchase
• Returns initiated more than 30 days after purchase, unless under warranty

UNDELIVERABLE RETURNS

If a package is returned to Dawnerz due to an incorrect address or customer-related delivery error, the original shipping costs will be deducted from any applicable refund. Return shipping costs in such cases are the customer's responsibility.

MISSING OR LOST ITEMS

Claims for lost items, missing components, or order discrepancies must be submitted within 30 days of the shipment confirmation date. Claims made after this window may not be eligible for resolution.

HOW TO REQUEST A REFUND OR EXCHANGE

To initiate a return or exchange:

• Contact our support team at info@dawnerz.com with a detailed explanation of the issue.
• Attach clear photographs of the item, packaging, and any defects (if applicable).
• Our team will review your request and notify you whether a refund or replacement is approved.
• If approved, we will provide the appropriate return shipping address.
• We recommend using a trackable shipping method to ensure traceable delivery.

REFUND TIMELINE

Once your return is received and inspected:

• Refunds will be processed within 2 to 4 business days
• Funds will be returned to your original method of payment
• Replacements, if approved, will be shipped promptly at no cost to you

Thank you for choosing Dawnerz. We value your business and are committed to resolving your concerns with efficiency and integrity.

Dawnerz warrants that its products are free from defects in material and workmanship based on the warranty periods listed below.

We offer a standard 30-day warranty for all our products. Clients who register their products within this initial period will automatically receive an extended 90-day warranty from the date of purchase. To register your product(s), please follow this link, or alternatively, you can submit an email to info@dawnerz.com to request your warranty registration.

Please note that if the product is not registered within 30 days from the date of purchase, the warranty, which covers free replacements for quality-related issues, will expire automatically.

The Warranty covers only manufacturing defects, it does not cover any cases caused due to misuse.

Replaced items shall be covered by the original warranty period.

The Warranty for aesthetic imperfections of the product, (such as strap webbing, sewing defects etc.) is only valid if the product has not been used. The Warranty does not cover a claim for aesthetic defects for used products.

To make a claim under the Warranty, you must ship the defective product to the address we provided, together with the original proof of purchase or receipt.

Each Dawnerz product has a branded, sewn-in tag, indicating the unique serial number of the product. If the returned product does not have this tag (or a part of it, where the serial number of the product is indicated), the Warranty will not apply to the product, respectively, a free replacement will not be possible.

Only the person who purchased the product, or the person who registered the Warranty, is eligible to apply for a claim under the Warranty.

To make a warranty claim, please complete the appropriate form here and provide at least one photo/video supporting the evidence of the defect or issue and a photo of a branded sewn-in tag with a unique serial number of the product (this is a prerequisite).

Once your claim is received and reviewed, we will send you an email to notify you of our approval. We will then need you to ship us your product.

The client is responsible for covering the expenses associated with both the return of the defective product and the subsequent shipment of the replacement. If an exact replacement is out of stock, we will offer you available product closest in properties to the original or we will process a full refund back to the same payment method used on the original order.

WHAT IS NOT COVERED BY THIS WARRANTY

• Any claims or damages related to misuse, neglect, accident, act of God, overloading beyond recommended capacity, improper attachment or treatment of the product, or any failure that is not the result of a manufacturing defect.
• If the product has been repaired.
• Any claims made by someone other than the original owner.
• Replacement due to personal preference e.g., color, size, weight, and the likes.
• Reasonable aging that only affects the appearance and not the function of the product.
• Normal and foreseeable wear and tear.
• Lost or stolen items.
• Costs incurred via third-party repairs or replacements.
• Products that are used in competitive events.
• Product purchased as “used” or “open box”.
• If there is no sewn-in branded tag on the strap (or a part of it, where the serial number of the product is indicated).

RESPONSIBILITY

Follow manufacturer’s warnings, recommendations, and guidelines.

It is the user’s responsibility to determine the proper use of our products.

Dawnerz is not liable for any property damage or personal injury.